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Intivia InSync

September 21, 2011 by Melissa Pardo
Posted in: Latest News & Views, New Products

Intivia InSync is electronic medical record software that allows for doctors and staff to coordinate patient care while reducing paper records and time-consuming administrative tasks. It includes all facets of an electronic medical record: document management (scanning old paper records and patient identification), electronic charts and prescribing, practice management (i.e. appointment scheduling), and medical billing. InSync has received the ONC-ACTB Certified and CCHIT Certified designations for EMR.  InSync is available for practices of all sizes and specialties, including practices that have not adopted EMR and needs to meet the meaningful use criteria.

InSync is available in two forms: Saas (Software-as-a-Service) and onsite. The SaaS option is good for practices that do not want the expense or time of purchasing and maintaining equipment and servers as well as handling upgrades and other data security issues. For practices that want more control of their software, having InSync deployed onsite would be the better bet.

InSync has these following features:

Document management – Old paper records can be scanned and converted into different formats. Those records are then integrated with the patient’s specific EMR. Images, such as patient insurance card and identification, can be scanned as well.

Electronic chart – There are a variety of “point-and-click” template that doctors can choose and customize based on their practice, including templates aimed toward a specific specialty. All aspect of a patient’s record (including vitals, notes, lab work, medication, etc) is organized into a chart summary on one screen. There is also a built-in SOAP functionality for tracking and reviewing patient progress.

Lab / Medical test orders – Doctors can order tests and receive results electronically, and all lab results are organized in one location. An automatic alert is provided as a reminder for staff to call patients if any tests are overdue.

Electronic prescription – Like lab orders, prescriptions can be ordered electronically, therefore, reducing errors due to illegible handwriting and the like. InSync features a pharmacy database that list factors such as drug interactions.

InSync EMR is also integrated with its practice management (PM) module – for staff to set up patient appointment and handle patient registration. For practices with multiple locations, patient appointments can either be customized by location or all locations can be viewable on one screen. Schedules can be viewed in daily, weekly, monthly, or yearly formats and the system automatically tracks cancellations and no-shows.

There is also a medical billing software, called Revenue Cycle Management,  that can be integrated with the InSync EMR. This module provides not only medical billing functionality but includes claims processing, payment management, and financial and analytical reporting. Some of these tasks can be done automatically, which reduces data entry and unnecessary phone calls to patients: insurance eligibility checks, medical code for type of service is automatically added to patient’s bill, an E&M calculator that suggests the levels of service for patient visit, and automated payment recording. There is an optional electronic claims feature, which, for a fee, electronically sends an unlimited amount of medical claims to insurance companies.

The software also tracks outstanding payment balance and provide alerts to staff to follow up with the patients. One aspect of the financial and analytical reporting functionality is that account receivable reports are generated in 30-day, 60-day, or 90-day format. Reports can also be exported to Microsoft Excel.

Training on the use of the software is provided by Intvia. Training can be done at the doctor’s office, online, or through webinars. The training time frame varies based on the practice’s size and workflow, so we recommend they contact Intivia directly for further information on training. Practices can also contact customer service for support in three ways: phone, email, or the self-service desk functionality on Intivia’s website.

InSync has a full-fledged electronic record functionality but is designed for offices that need to migrate to EMR (and needs to scan paper records) in order to take advantage of the federal stimulus bill. We especially like that it is offered as both as a SaaS and onsite (some EMRs only have one or the other) so doctors can choose which is best for their practice.

For more information on electronic medical records (EMRs), please download our free whitepaper “Electronic Medical Records: Choosing the Best System for Your Practice.”

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