DocuCrunch.com » Survey: Which printer brand is most reliable?

Survey: Which printer brand is most reliable?

May 27, 2009 by Sam Narisi
Posted in: Dealers & Channel, In this week's e-newsletter, Latest News & Views

A national tech magazine recently asked readers to name the most reliable brand of printers. And the winner is:

Canon, for the second year in a row.

checkmarkA recent PC World survey asked 16,000 users to rate vendors in nine reliability and service categories: problems when the product arrives, the presence of any problems, the presence of severe problems, ease of use, overall reliability, phone service. phone hold time, the number of problems that were never resolved and overall service experience.

Canon received above-average marks in every category except one (an average number of unresolved problems were reported). That’s interesting, since Canon sells mostly ink jet printers in the U.S.

Last on the list was Hewlett Packard, which received below average scores in five categories (the other four were average). However, that seemingly hasn’t hurt HP’s market share — half of the survey’s respondents said they use an HP ink jet or laser printer. (By the way, the engines for most HP laser printers are made by Canon.)

But the general rule is that people are happy with their printers. According to the article, “Two-thirds of users said that they were either very satisfied or extremely satisfied with their printers.”

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3 Responses to “Survey: Which printer brand is most reliable?”

  1. sfix4013 Says:

    I came to this site to see if I could get any info or opinions re reliable printers. This site gives me neither.
    I am in the minority who is unsatisfied, extremely unsatisfied, with every printer I have ever owned. I have had canon, epson, lexmark , panasonic. They all broke down very quickly, were expensive to operate and maintain, had vague, inaccurate and indifferent instructions. In a short matter of time they would either break down or have great difficulty doing the basic functions (paper loading). Their trouble shooting advice was either ineffective or non existent.
    I do not see any recommendations in your article or even the results of your survey.

  2. printer cartridge supplies Says:

    For me, it’s HP. I can say it based on my experience. I have 5 Hp printers and all are working fine until now.

  3. Pete Says:

    “And the winner is: Canon, for the second year in a row.”

    “Last on the list was Hewlett Packard.”

    What more does one need?


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