A national tech magazine recently asked readers to name the most reliable brand of printers. And the winner is:
Canon, for the second year in a row.
A recent PC World survey asked 16,000 users to rate vendors in nine reliability and service categories: problems when the product arrives, the presence of any problems, the presence of severe problems, ease of use, overall reliability, phone service. phone hold time, the number of problems that were never resolved and overall service experience.
Canon received above-average marks in every category except one (an average number of unresolved problems were reported). That’s interesting, since Canon sells mostly ink jet printers in the U.S.
Last on the list was Hewlett Packard, which received below average scores in five categories (the other four were average). However, that seemingly hasn’t hurt HP’s market share — half of the survey’s respondents said they use an HP ink jet or laser printer. (By the way, the engines for most HP laser printers are made by Canon.)
But the general rule is that people are happy with their printers. According to the article, “Two-thirds of users said that they were either very satisfied or extremely satisfied with their printers.”