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	<title>DocuCrunch.com &#187; support</title>
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		<title>Windows 7:  My #@$%* printer won&#8217;t work</title>
		<link>http://www.docucrunch.com/windows-7-my-printer-won%e2%80%99t-work</link>
		<comments>http://www.docucrunch.com/windows-7-my-printer-won%e2%80%99t-work#comments</comments>
		<pubDate>Wed, 25 Nov 2009 10:00:57 +0000</pubDate>
		<dc:creator>Sam Narisi</dc:creator>
				<category><![CDATA[Dealers & Channel]]></category>
		<category><![CDATA[In this week's e-newsletter]]></category>
		<category><![CDATA[Latest News & Views]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[drivers]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Windows 7]]></category>

		<guid isPermaLink="false">http://www.docucrunch.com/?p=2102</guid>
		<description><![CDATA[Users of several printer brands have run into problems after updating to the new version of Windows. Help is on the way &#8212; but only for some. HP recently announced plans to release Windows 7-compatible drivers for some of its printers. Unfortunately, some models won’t be supported on the new operating system. For example, an [...]]]></description>
			<content:encoded><![CDATA[<p>Users of several printer brands have run into problems after updating to the new version of Windows. Help is on the way &#8212; but only for some. <span id="more-2102"></span></p>
<p>HP recently <a href="http://www.pcworld.com/businesscenter/article/181282/hp_says_some_windows_7_printer_drivers_are_coming.html" target="_blank">announced</a> plans to release Windows 7-compatible drivers for some of its printers. Unfortunately, some models won’t be supported on the new operating system.</p>
<p>For example, an HP <a href="http://h30434.www3.hp.com/psg/board/message?board.id=win7Beta&amp;thread.id=2099" target="_blank">support forum</a> has been filled with angry comments about the apparent decision not to update drivers for the LaserJet 3600n, a color workgroup laser printer. That model was introduced three years ago and discontinued last year. There are lots of angry users who now must choose between doing without Windows 7 or forking out for a new color laser printer.</p>
<p>For example, one aggrieved manager <a href="http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1258138991709+28353475&amp;threadId=1364684" target="_blank">wrote</a>:</p>
<p>“This is unbelievable! We purchased multiple 3600n printers just barely a year ago (September, 2008). We have made the decision to upgrade our office computers to Windows 7 (from Vista) and now we find out that our practically still new printers are not compatible.”</p>
<p>Another user warned: “If HP does not support these printers in Windows 7 they will be the last HP printers I purchase.”</p>
<p>The company has provided a <a href="http://h41112.www4.hp.com/promo/win7web/printer-support/us/en/deskjet.html" target="_blank">list</a> of what devices have drivers available or will soon. If a printer’s not listed, HP says it won’t offer support for Windows 7. They are facing a growing number of angry customers.</p>
<p>Problems have hit other companies as well. <a href="http://support.lexmark.com/index?page=content&amp;id=OS3&amp;locale=EN&amp;userlocale=EN_US" target="_blank">Lexmark</a> and <a href="http://download.support.xerox.com/pub/drivers/Compatibility_Matrix/other/win7/en/Windows7_Matrix.pdf" target="_blank">Xerox</a> have also put out lists of which products they will or won&#8217;t support with Windows 7.</p>
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