Windows 7 upgrades marred with continual reboot error
November 25, 2009 by Sam NarisiPosted in: In this week's e-newsletter, Latest News & Views, New Products
Looks like Microsoft’s new operating system isn’t exactly getting off on the right foot with early adopters.
A Microsoft support forum has been hit hard with reports of problems from people trying to upgrade to Windows 7. As one user complained:
“When attempting to upgrade from Windows Vista to Windows 7 the upgrade attempt may fail with the message ‘This version of Windows could not be installed, Your previous version of Windows has been restored, and you can continue to use it.’ However, the next reboot of the machine will launch the upgrade process again only to fail with the same message.”
That problem seems to be hitting users randomly across the board — it’s been reported by people who bought the new OS from Microsoft’s site, as well those who got their copy from a retail store and folks who downloaded the upgrade from Digital River, the Minneapolis-based company that distributes Microsoft’s $29.99 upgrade offer to college students.
A similar problem affected upgrades to Vista Service Pack 1 back in February 2008, and again a few months later with XP Service Pack 3.
The deja vu is bad news for Microsoft, especially after getting some much-needed positive press for Windows 7′s improvements over Vista.
To read more about the problem and possible solutions, check the Microsoft Support forum here.
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Tags: continual reboot, Microsoft, Windows 7
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November 18th, 2009 at 11:30 am
I had the same issue until I completely removed Norton Endpoint Protection. Then the Upgrade from Vista Ultimate to Win7 Business went seamlessly, including printer drivers, programs, etc. Had to upgrade (free) version of Norton EP before reinstalling, but Symantec was very helpful in that process – much more so than the Microsoft Support reps that kept trying to get me to do a “clean” install (=huge headache).
November 18th, 2009 at 3:13 pm
Glad I switch to the Mac!!!
November 18th, 2009 at 3:45 pm
The answer to most people’s problems with that student edition of Windows 7 could have easily been solved by Digital River, et all, simply providing an ISO image to burn a disc with, yet they decided upon a more greedy model of charging an additional $13 to have a DVD shipped to you.
Solution: Get the student edition download, but don’t run it as they intend for you to (from the hard drive, the folder that you downloaded). Instead, use the free program ImgBurn to make a bootable DVD of the Windows 7 installer. Instructions to do this are here:
http://forum.imgburn.com/index.php?showtopic=11194&s=51a00d091c54c263f545406615a3a463
Then you can just boot to the DVD you made, and run a format & reload like any good technician would want to do in the first place. It worked great for me… now I just have to deal with the issues of using Windows 7 that Microsoft hasn’t fixed yet.